Frequently Asked Questions
Is Your Website Secure?
Shop with peace of mind—Eomenie utilizes advanced security measures to protect your personal data. Several clear signs on our checkout page indicate a secure shopping environment.
Look for “https” in the website URL and the padlock icon near it—both show that the connection is encrypted. You’ll also see a Verisign seal at the bottom of the page, which you can click to confirm our authentication and site security.
Do You Share or Sell My Personal Information?
At Eomenie, we do not sell, trade, or reveal any of your private information—this includes your name, email, phone number, and address. For full transparency, we invite you to review our privacy policy below.
Click here to view our Privacy Policy
Which Payment Options Are Available?
We accept several convenient payment methods, including Visa, MasterCard, Discover, American Express, and PayPal. Please note that we do not accept personal checks, cash, or COD (Cash on Delivery).
Will I Get Order and Shipping Confirmations?
Yes! Once your order is successfully submitted, you will receive a confirmation email with all order details. When your order ships, we’ll send another email with tracking info and a clickable link for updates.
How Soon Will My Order Ship?
We aim to ship quickly—most orders are dispatched from our Salem, OR warehouse within two business days. Shipping times vary by product, and some items may ship separately or from alternate locations.
Is Sales Tax Applied?
Because Eomenie operates in Salem, OR, we are required to collect sales tax based on your shipping ZIP code. Some states may also apply tax to shipping and gift wrap services. Applicable taxes will be shown during checkout. Note: Tax rates may change at any time without notice.
Can I Check My Order Status Online?
Definitely! You can check the status of your order at any time on our website. To track it, just click here: Track Your Order. Updates become available once your order is shipped.
How Do I Reach Customer Support?
Need help? Feel free to contact us via email at [email protected] or by phone at (724)301-1573. Our support team is available Monday through Friday from 9:00 AM to 5:00 PM EST.
What Is Your Return Policy?
Your satisfaction matters. If you're not happy with your purchase, you may return any unused item within 30 days of delivery. Please visit our Return Policy page for full instructions.
Can I Update My Shipping Address After Ordering?
Need to change your shipping address? Contact our customer service team immediately. If your order hasn’t been processed yet, we’ll do our best to make the change. Once it’s shipped, address updates are no longer possible.
What Should I Do If My Item Arrives Damaged or Defective?
If you receive a damaged or faulty item, please notify us within two days. We’ll help you arrange a replacement or refund. Be sure to keep all packaging and the item for evaluation.
Do You Ship Internationally?
Currently, Eomenie only ships within the United States, including U.S. territories and APO/FPO/DPO addresses. International shipping is not offered at this time.
How Can I Track My Order?
As soon as your order is shipped, we’ll send you an email containing your tracking number and a direct tracking link. You can also log in to your account to check the latest updates.
What Happens If I Miss My Delivery?
If a delivery attempt is missed, the carrier will usually leave a note with instructions for redelivery or pickup. Please follow those directions or contact the carrier directly for help.
Do You Provide Gift Wrapping Services?
Yes, gift wrapping is available for an extra fee. You can select this option at checkout and even include a personalized message with your gift.